We want to make sure that you receive the best service possible during your scheduled appointment. To help us achieve this, please notify us within 24 hours of your appointment if you need to cancel or adjust the time.

We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice when you can’t make an appointment. However, please be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment.

There may be a cancellation fee of $25 for reoccurring appointments canceled after the 24 hour deadline.

If you make an appointment that you do not show up for and/or fail to cancel, a fee up to 50% of the service price may be charged.

Appointments can no longer be booked for those who do not show up to their appointment.

Because each appointment time is reserved to provide the best service possible, we ask that you let us know as soon as possible if you‘re running late.

Scheduled appointments have a 15 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be later than 15 minutes, please call ahead within a reasonable timeframe to see if we have the availability to complete your service in full. If you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.

Repeated tardiness may incur a fee to rebook the missed appointment.

If you are not happy with your nails, please let us know before you pay. We will adjust them to your satisfaction. No refunds will be given after you have left the salon.

Your satisfaction is our highest priority. If you are ever dissatisfied with any service, we will gladly make the corrections necessary to exceed your expectations within 7 days of your original services.

Enhancements and gel polish manicures are guaranteed for 7 days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first 7 days, please call us to schedule a free repair. (Repairs must be arranged within 3 days of notification to the salon to be considered complimentary fixes.)

Repairs after 7 days or for breakages, tears, and corner breaks without notifications are charged accordingly.

Traditional Nail polish services are not guaranteed as lacquer polishes are not long-wear.

Our salon pricing is subject to change without notice. For accurate pricing, visit our services page or Booksy.

Client consultations are performed for all new clients. This will require certain information to be collected so we are able to serve you correctly.

For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant.

If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

Customer information in our files is used to improve your service and send important messages as well as marketing communications. We do not, under any circumstances, share this information with third-parties.

Any service performed on a minor must be accompanied by a parent or guardian.

Artificial nail enhancements will not be done on anyone under 16 without the parent or guardian's approval.

For minors aged 16 & 17, the parent or guardian is required to come in with them to sign a waiver on their behalf in order for the service to be performed.

If you are feeling sick with signs of cold or flu-like symptoms including fever, sneezing, and coughing, we ask that you reschedule your appointment. If you are visibly sick, you may be asked to wear a mask or reschedule on arrival.

Illness in the shop results in canceled appointments and spreads it to our families, as well as exposing those who may have compromised immunity.

• Anyone with a nail condition we suspect may be contagious.
• Anyone who may have nail conditions that should not be serviced.
• Anyone with open or infected wounds on the treatment area.
• Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service.
• Anyone more than 15 minutes late for an appointment.
• Anyone demonstrating inappropriate behavior to others.
• Anyone believed to be intoxicated or if their state of health may influence the effects of the service.